Refund policy

Ebook Refund Policy

If you do not like the downloading process of getting your ebooks from my bookshop, you have 30 days from the time of your order to request a refund. Books that have been successfully downloaded to your device are not eligible for a refund. Once the book is on your device, you now have possession of the book and it cannot be removed. Therefore, since you maintain possession of the digital content, a refund cannot be processed. 

To request a refund, please email me at Stephenia@StepheniaMcGee.com.

If you purchased eBooks but wanted paperbacks, please contact me at Stephenia@StepheniaMcGee.com. We will issue a gift card in the amount of your ebook purchase to be applied to a paperback purchase from the store. 

Print Book Return Policy

All sales are FINAL on  paperback print books 

All paperbacks are new and are carefully packaged. Each book we send out has never been handled by another reader, so you never have to worry if you are getting anything other than a brand new book. 

Therefore, we do not accept returns on paperback books unless there was an error in our shipping department and you were sent the wrong book. 

 

 Shipping Policy

USA shipping only

Books usually arrive 10 -14 business days after ordering. Once your order ships, you will receive a tracking number. 

Please be aware if you choose US Media Rate Shipping that it does not come with tracking and insurance and that media rate shipping is subject to longer than expected delivery times. For tracking and more reliable shipping estimations, please choose either priority or priority express shipping. 

All orders are provided with shipping information and we do our best to ensure every book gets to you on time. However, please be aware that we have no control over the US Postal Service and delays in their delivery. For lost packages, please contact your local post office with the shipping information we provided.